1. Our commitment to your privacy

Reflections Eco-Reserve respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

2. Responsible party

Reflections Eco-Reserve, Rondevlei, Wilderness

Email: reflectionsreserve@gmail.com

Phone: +27 (0)71 683 4133

3. What personal information we collect

• Name and surname
• Contact details (email, phone number)
• Booking and travel information
• Communication history
• Payment-related information (processed securely via third-party providers)
• Website usage data (such as IP address, browser type and pages visited)

4. How we collect information

Personal information may be collected when you complete a contact or booking form, communicate with us, subscribe to updates, browse our website, or interact with third-party booking platforms linked to us.

5. Lawful basis for processing

We process personal information where you have given consent, it is necessary to perform a contract, we must comply with a legal obligation, or it is required for our legitimate interests.

6. How we use personal information

We may use personal information to respond to enquiries, process bookings, communicate about your stay, provide guiding or guest services, improve our website, send marketing communications only with your consent, and comply with legal obligations. We do not sell or rent personal information.

7. Direct marketing

You will receive marketing communications only if you opt in. You may unsubscribe at any time or object to marketing free of charge.

8. Sharing personal information

We may share information with secure payment processors, booking platforms, IT and website service providers, professional advisers, and authorities where legally required. All third parties must protect personal information in line with POPIA.

9. Data retention

We retain personal information only as long as necessary. When no longer required, information is securely deleted or anonymised.

10. Security safeguards

We implement appropriate technical and organisational measures including secure servers and encryption, password-controlled access, firewall and antivirus protection, and restricted staff access.

11. Data breaches

If a security breach occurs, we will notify the Information Regulator and affected individuals where required by POPIA.

12. Your rights under POPIA

You have the right to request confirmation of personal information we hold, access a copy, request correction or deletion, object to processing or marketing, withdraw consent, and lodge a complaint with the Information Regulator.

13. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site, improve functionality, and personalise user experience. You can disable cookies in your browser settings.

14. Third-party links

Our website may link to external websites. We are not responsible for their privacy practices.

15. Children’s privacy

Our services are not directed at children under 18, and we do not knowingly collect their personal information without parental consent.

16. Complaints to the Information Regulator

Information Regulator (South Africa)

Email: inforeg@justice.gov.za

Tel: 012 406 4818

Address: SALU Building, 316 Thabo Sehume Street, Pretoria

17. Contact us

For any privacy-related questions, please contact Reflections Eco-Reserve at reflectionsreserve@gmail.com or +27 (0)71 683 4133.